Knowledge Base
Upload documents, connect approved sources, add FAQs and keep business knowledge current.
Help Centre.
Find answers, troubleshoot issues, learn how to use GN128 solutions, manage AI Agents and integrations, or contact our support team.
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Getting Started
Set up your account, users, permissions, integrations and initial configuration.
Applications & Platforms
Dashboards, workflows, reports, forms, records and system settings.
AI Agents
Configure AI behaviour, knowledge, permissions, human handover and authorised actions.
Integrations
Connect CRM, databases, messaging, calendars, accounting systems and APIs.
Technical Support
Troubleshoot errors, service issues and unexpected application behaviour.
Security, Privacy & AI
Report a security issue, make a privacy request or raise an AI response concern.
Getting Started
Our onboarding resources help your team get configured and productive quickly.
- Set up your account and organisation
- Create users and assign permissions
- Configure authentication and security
- Connect existing systems
- Configure your application
- Get started with your AI Agent
- Access training and documentation
Applications & Platforms
Help with navigation, dashboards, forms, workflows, reports, notifications and permissions.
- Application navigation
- Dashboard features
- Forms and workflows
- Reporting and exports
- User permissions
- File uploads
- Technical troubleshooting
AI Agents
Configure what your AI Agent knows, what it can do and when it should involve a human.
Permissions
Control whether an Agent can retrieve records, create CRM entries, schedule appointments or trigger workflows.
Human Handover
Configure escalation for complaints, sensitive cases, low-confidence responses or requests for a person.
Performance
Review conversation quality, escalations, AI outcomes and workflow activity.
Integrations
GN128 solutions may integrate with authorised third-party and internal systems.
- CRM
- Databases
- Accounting
- Payments
- Calendars
- Customer Support
- Cloud Services
- APIs
Technical Support
Something isn’t working? We classify support requests by business impact.
Critical
Major outage, serious security concern or critical business process unavailable.
High
An important integration, workflow or feature is significantly impaired.
Normal
Functionality is affected, but a reasonable workaround exists.
General
How-to questions, configuration help, account changes or documentation requests.
Tell us which level applies when you get in touch, and include what you were doing and any message you saw.
Security, Privacy & AI
Security
Report unauthorised access, suspicious activity, vulnerabilities or potential data exposure.
Privacy
Ask about access, correction, deletion, consent and other privacy rights. See our GDPR policy.
AI Response Concerns
Report incorrect information, unexpected AI behaviour or inappropriate actions.
Common questions
What does GN128 Solutions do?
GN128 Solutions develops solution-based applications for organisations and builds and integrates AI Agents into existing and new business processes.
Does GN128 provide ongoing support after launch?
Support arrangements depend on the product, project and service agreement.
Can GN128 integrate with software we already use?
In many cases, yes. GN128 may integrate with existing systems using APIs, authorised connectors or other supported methods.
Can an AI Agent access our CRM?
Where authorised and technically supported, a GN128 AI Agent may be integrated with a CRM and limited to approved data and actions.
Can we control what our AI Agent is allowed to do?
Where supported, permissions and business rules can determine which actions are automated and which require human approval.
Can a customer ask to speak to a human?
Where human support is available, AI Agents may be configured to escalate appropriately.
Does GN128 use customer data to train AI models?
GN128 does not treat customer or confidential information as automatically available for training general-purpose AI models. See our GDPR & Data Protection Policy.
Where does GN128 operate?
GN128 Solutions operates across the United Kingdom, United States and Nigeria, subject to the services available in each market.
Can’t find what you need?
Our support team is here to help with technical, account and product questions.